To request money using Zelle, choose 'Request,' select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit 'Request' 3. mobile phone number, add the amount you'd like to send and an optional note, review, then hit 'Send.' In most cases, the money is available to your recipient in minutes 1. To send money using Zelle, simply select someone from your mobile device's contacts or add a trusted recipient's email address or U.S. Following the prompts, enter the information requested, accept the terms and conditions, and you're ready to start sending and receiving with Zelle. To get started, log into your Mobile Access app and select 'Transfers' at the bottom of the screen, then select the Zelle® icon. You can send, request, or receive money with Zelle from your personal checking account.

Charitable Organizations and Not-for-Profits.You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Bank of Hope but are a separate service from Zelle and can take 1 – 3 business days to process.

If you aren't able to get your money back, please call customer services at 1-85 so we can help you. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select 'Cancel This Payment.' You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle.

How to use zelle